You may reschedule lessons according to our scheduling policy without additional charges.
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School Policies
Our policies are designed to keep lessons organized, professional, respectful, and fair for every student.Cancellation & Rescheduling
We completely understand that life happens. Please provide at least 24-hour notice if you need to cancel or reschedule a lesson.
Active students may cancel or reschedule through the online student portal calendar or by contacting the teacher or administrative team directly.
Introductory Lessons
Potential students must follow the same cancellation procedures as active students.
If an introductory session is canceled twice, the student or parent must contact Just Us Music Group directly before rescheduling.
Pre-Paid Lessons
Just Us Music Group reserves the right to cancel or adjust lessons at our discretion when necessary.
All pre-paid lessons are non-refundable.
Billing & Invoices
Pre-paid lessons are billed in advance of the first scheduled lesson, allowing students to book multiple lessons through the calendar.
Pay-as-you-learn lessons are invoiced after each completed session. All invoices are due upon receipt.
Scheduling, invoices, payments, lesson resources, and communication are managed through the secure student portal.
Student Expectations
Arrive on time for your virtual lesson.
Have your device charged and ready.
Use earbuds or headphones when possible.
Practice assigned material between sessions.
Communicate technical issues promptly.
Be respectful, open to coaching, and ready to grow.
Studio Etiquette & Behavior
Students are expected to maintain a quiet and distraction-free environment during lessons.
Inappropriate behavior, language, or conduct will not be tolerated.
Parents are welcome to observe lessons for minors.
Just Us Music Group is committed to maintaining a positive, creative, and supportive learning space at all times.
Off-Schedule Sessions
To ensure fairness, consistency, and proper time management for all students, Just Us Music Group does not offer lessons, coaching, or consultations outside of our official scheduling system.
All sessions must be booked through the student portal or by contacting our administrative team. This allows us to maintain an organized calendar and provide every student with the focused, professional experience they deserve.
Online Lesson Requirements
Students should attend virtual lessons from a quiet space with reliable internet, a working camera, and a device suitable for online instruction.
Students should also have water nearby and any assigned materials ready before the lesson begins.
Contact & Support
For scheduling, billing, student portal support, or general questions, contact Just Us Music Group.
support@justusmg.comContact Us